In order to provide a faster and more effective resolution to any IT requests or issues you may have, we have been working diligently to streamline our ticketing and request systems. The first phase in this change is to get your helpdesk tickets resolved faster and more efficiently. We have revamped a lot of the workflow behind the scenes to make things easier for you and want to share them with you!

Going forward – if you have a request, issue, or just need some assistance simply send an email to You are still welcome to call extension 4357 for a live helpdesk person, but simply sending an email with your request to the above email address will automatically generate a ticket and it will be assigned appropriately to someone who can assist you.

We only have three guidelines for submitting requests this way:

If you have any questions, please feel free to reach out to Sherry Bodnar or Alan Phillips.

Thank you!